At Dokta, we are committed to providing the highest standard of care. However, we recognise that sometimes things may not go as expected. If you are unhappy with any aspect of the service you have received, we want to hear from you.

We take all complaints seriously and see them as an opportunity to improve. Your feedback helps us understand what went wrong and how we can do better in the future.

How to Make a Complaint

You can submit your complaint using the form below or send us an email to: complaints@dokta.co.uk. Please provide as much detail as possible, including dates, names (if known), and what outcome you are hoping for. If you are making a complaint on behalf of someone else, we will need their written consent to proceed.

What Happens Next

Once we receive your complaint:

• We will acknowledge it within 3 working days

• A senior member of our team will review the issue and carry out a fair and thorough investigation

• We aim to respond in full within 10 working days, or keep you informed if more time is needed

• All complaints are handled confidentially and in line with Care Quality Commission (CQC) guidance

If you are not satisfied with the outcome, we will advise you on your right to escalate the complaint to an independent body.

Thank you for helping us maintain a high standard of care.

The Dokta Team