Terms & Conditions

Last updated: 20/01/2026

These Terms and Conditions govern your use of this website and services provided under the name Dokta.

Dokta is a trading name of AIS Health Ltd, a company registered in England and Wales, and registered with the Care Quality Commission (CQC) and the Information Commissioner’s Office (ICO).

1. About Dokta

Dokta provides private online medical services, including remote consultations, prescriptions, and diagnostic services.

All medical services are provided by appropriately qualified and regulated clinicians.

2. Website Use

This website is intended for lawful use only.

You agree not to misuse the website, attempt unauthorised access, or interfere with its operation.

We may suspend or restrict access if misuse is identified.

3. Medical Services

Medical information on this website is for general information only.

Online consultations may not be suitable for all conditions.

We reserve the right to decline or stop a consultation where online care is unsafe or inappropriate.

4. Prescriptions

Prescriptions are issued only where clinically appropriate.

Clinicians follow GMC guidance and relevant prescribing regulations.

We are not obliged to issue a prescription following a consultation.

5. Appointments and Availability

Appointment times are subject to availability.

We aim to provide continuity of care where possible, but this cannot be guaranteed.

6. Fees and Payments

Fees for services are clearly displayed before booking.

Payment is required in advance unless stated otherwise.

Refunds are governed by our Refund and Cancellation Policy.

7. Limitation of Liability

We do not exclude liability for death or personal injury caused by negligence.

We are not responsible for losses arising from misuse of the website or failure to follow medical advice.

8. Data Protection

Personal data is handled in accordance with our Privacy Policy.

Medical records are stored securely and in line with legal requirements.

9. Third-Party Services

We may use third-party providers for prescriptions, laboratories, or technology platforms.

We are not responsible for external websites linked from this site.

10. Changes to These Terms

We may update these Terms and Conditions at any time.

The latest version will always be published on this page.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.